Terms and Conditions

We accept American Express, Discover, Visa, MasterCard, and personal or business checks. Your acknowledgment of the terms below authorizes Fairways Golf Vacations (FGV) or GolfThere.com (GTC), wholly-owned divisions of Carbriwalk Corporation (CC) to deposit your check or to charge your credit card, within 2 business days, any payments due on your golf vacation package to the card you have provided us and you agree to the terms and conditions outlined below.

DEPOSIT/PAYMENT/NON-REFUNDABLE FEES: All golf or vacation packages require a $100.00 deposit per person at the time of purchase. No Pricing can be guaranteed until you pay a deposit. FGV, GTC and CC will generally hold reservations pending final approval but cannot guarantee pricing until the customer makes a deposit with FCV, GTC, or CC and the company in turn, books the vacation. Your final payment of the remaining balance is due 40 days prior to arrival. Vacations purchased within 40 days prior to departure on your vacation require immediate payment in full. Deposits not received within five (5) business days of booking will result in cancellation of your reservation. IMPORTANT NOTE: After you have made a deposit with FGV, you may cancel your golf vacation reservation for a non-refundable fee of $25.00 per person for processing your travel reservations as well as any fees outlined below. This fee cannot be waived as FGV, GTC, and CC pay booking fees and have costs associated with your booking that cannot be recovered by FGV, GTC, or CC after booking your deposit and vacation.

CANCELLATIONS: Vacations can be cancelled with a full refund (less any vendor imposed fees and a $25 processing fee per person by FGV or GTC) more than 41 days prior to arrival. 40 days to 31 days prior to arrival the cancellation fee is $100 per person. 30 days to 15 days prior to arrival, a $200 fee per person will be assessed. Cancellations 15 days to 3 days prior to arrival, a fee of 50% of your trip cost will be imposed. Cancellations within 3 days of package arrival date are 100% non-refundable. Cancellation notice must be given to FGV or GTC during normal business hours - Monday thru Friday 8:00 am to 5:00 pm. FGV and GTC strongly recommends Travel Guard travel insurance for any and all vacations booked with our companies. Please ask your sales person for details on our custom vacation insurance plan, insurance plans become non-refundable after you have made your deposit. To help protect your investment in a golf vacation with FGV, the total cost of your insurance plan will be added to your initial $100 deposit per person.

CHANGES and REFUNDS: FGV and GTC does not charge any change fees, however if the change results in a cancellation fee imposed by a vendor you will be responsible for that fee. Each vendor (golf course, hotel, etc.) establishes their own cancellation policy; please verify with your sales agent or customer service what penalties might be imposed on your particular package. No changes can be accepted less than 5 days prior to the package arrival date. If an emergency arises while on the package you must notify FGV or GTC immediately. Failure to do so may result in forfeiture of any refunds that you may be due. If you need to contact us after hours, please call 800-647-2447 and listen to the emergency instructions. All refunds for cancellations will be issued within 30 days of written notification and upon return of all issued travel vouchers. No refunds for golf course issued rain checks.

INCLEMENT WEATHER: If weather conditions render the golf course unplayable at the discretion of the host facility's staff on the day and time of confirmed play, submit your confirmation vouchers to the facility's staff for them to sign noting the reason you will not be playing. Then return your signed vouchers to FGV or GTC within 10 days of your trip completion for an adjusted golf refund (85%) of voucher value. Refunds will be processed within 30 days of the return of your confirmation sheet. Once vouchers are submitted to the course for play, FGV or GTC guarantees payment to the course. No refunds will be issued for golf course issued rain checks.

LIMITATION OF LIABILITY/DISPUTE RESOLUTION/BINDING ARBITRATION: FGV, GTC, and CC do not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers in connection with your travel pursuant to a contract between them and yourselves and over whom we have no direct control. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action. FGV and GTC are licensed to market and distribute travel products under the brand name, and arrange for the vacation services offered in its brochure or on its Web site, including transportation, golf courses and accommodations through independent contracts. The golf courses, hotels and resort accommodations, and other suppliers (including but not limited to airlines, trains, cruises, ferries, motor coaches, car rentals, hotels, insurance, FedEx, and restaurants) providing services are independent contractors and are not agents, employees, servants, or joint ventures of FGV, GTC, or its affiliates. All certificates and other travel documents for services issued by the FGV are subject to the Terms and Conditions specified by the supplier, which are available upon request, and to the laws of the countries in which the services are supplied. After departure, if the services included in the vacation cannot be supplied or there are changes in an itinerary for reasons beyond the control of FGV or GTC, FGV and GTC will arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of vacation participants, and any resulting savings will be refunded by FGV or GTC to group participants.

The vacation participant agrees that neither FGV, GTC, nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier providing services, any insurer or insurance administrator, or any other person. Any dispute between the vacation participant and FGV or GTC directly or indirectly relating to the Terms and Conditions shall be first submitted to mediation at Birmingham, Alabama, before a mediator mutually agreed to by the parties. If mediation is not successful, the dispute must be resolved by binding arbitration under Alabama law before an approved arbiter. The prevailing party shall be entitled to an award of costs and reasonable attorneys’ fees. Any action to enforce the arbitrator’s decision shall be brought in the state or federal courts in the State of Alabama. Arbitration against FGV and GTC must be commenced within one year following the date of tour completion. Neither FGV, GTC, or CC nor any affiliate shall in any case be liable for other than compensatory damages, and you hereby waive any right to punitive damages. No person, other than an officer of CC by a document in writing, is authorized to vary, add, or waive any term or condition in its brochure or on its Web site, including any term or condition set forth in the preceding provisions.

SERVICE INQUIRES AFTER YOUR VACATION: After returning from your vacation, if you wish to inquire about any services provided, please ensure that all correspondence relating to those services is received by FGV and includes your package reference number. Any complaint or claim involving the vacation services offered in brochure or on the Web sites must be notified to FGV within 30 days of the tour completion, except where such time limitations are prohibited by law. As it is difficult and sometimes impossible to properly investigate a complaint if we are not advised of such complaint quickly, any compensation you may have been able to claim could be reduced or even forfeited if you do not follow the complaints procedure set out in this clause. In the event of a problem or complaint involving the negligence of any of our suppliers, sub-contractors, or agents in relation to any service provided to the vacation participant, we must receive the complaint while on the tour or cruise or within 30 days of tour completion.